General Questions

Some machines may not support all the operating systems here. Some configurations limit the types of operating systems that are compatible. Consult your system board manual for more information. If you are unsure, please call or email our support staff.

  1. Supported Operating Systems
  2. Supported Server Operating Systems
  3. Partially Supported Operating Systems
  4. Not Supported
  • Supported Operating Systems

    Microsoft Windows 8 (all editions)
    Microsoft Windows 7 (all editions)
    Microsoft Windows Vista (all editions)
    Microsoft Windows XP

  • Supported Server Operating Systems

    Microsoft Windows Server 2012
    Microsoft Windows Server 2008
    Microsoft Windows Home Server
    Microsoft Windows Server 2003

  • Partially Supported Operating Systems

    Linux Kernel 2.4 / 2.6

  • Not Supported

    Microsoft Windows 2000
    Microsoft Windows ME
    Microsoft Windows 95
    Microsoft Windows 98
    Microsoft Windows NT 4.0
    Microsoft Windows NT 3.0
    FreeBSD

  • Why is my processor speed incorrect?

    This can be corrected with a BIOS change or a jumper on the mother board.
    This happens mostly with AMD chips due to various FSB speeds. Most often it
    has to do with the BIOS settings being reset to defaults.
    Your cpu clock speed in the BIOS will be default at the lower speed (FSB).

    To fix this:

    1. Reboot the pc.
    2. Press the DELETE key when prompted (press DEL to enter setup).
    3. Tab to the 'CPU PnP' or 'Frequency and Voltage Control' option and press enter Change FSB (cpu freq) to 133 or 166 depending on the CPU installed (PGUP/PGDN will change values). ***WARNING SETTING YOUR FSB HIGHER THAN WHAT YOUR CPU REQUIRES WILL CAUSE DAMAGE THAT IS NOT COVERED BY WARRANTY
    4. Press ESC to return to main screen.
    5. Press F10 to save & exit (saving current changes). System will continue to boot into Windows.

    When finished your CPU should be running at full speed.

  • How long will it take for my package to arrive?

    UPS Ground

    UPS Ground Transit Times
    This map is a general representation of UPS Ground transit times for items shipped from CybertronPC.

    FedEx Ground

    FedEx Ground Transit Times
    This map is a general representation of FedEx Ground transit times for items shipped from CybertronPC.

How do I track a shipment?

For tracking information visit
USA Customers: https://www.cybertronpc.com/ordtrack.htm
Canada Customers: https://www.cybertronpc.com/ordtrack.htm


Alternatively, you could visit the carrier's website
UPS
FedEx
DHL
USPS (US Postal Service)

How do I keep from getting Spyware/Popup Windows and Viruses?

The Department of Homeland Security's U.S. Computer Emergency Readiness Team recommends, for security reasons using browsers other than Microsoft Corp.'s Internet Explorer.

Cybertron encourages our users toswitch to Mozilla Firefox for all their browsing needs.
Download Firefox here

If you are switching to Firefox from Internet Explorer, it is recommended that you read the following article.
Switching from IE to Firefox

Please see our Recommended_Software page to find links to recommended antivirus/spyware/adware programs.

What is the difference between a software, hardware, or firmware based RAID?

Most ATA RAID host adapters (except 3Ware Escalade, Adaptec 24x0, Areca, HP/Compaq, IBM ServeRAID, Intel SRC*/ICP Vortex, LSI Logic MegaRAID 150-4/150-6, and Tekram) turn out, upon examination, to not be real hardware RAID, but rather software/BIOS-dependent fakeraid. (I.e., missing hardware functionality is traditionally emulated inside idiosyncratic, undocumented, and proprietary software drivers, to hit low price points). Fakeraid is difficult to support in Linux — absent either reverse-engineering, special proprietary drivers, or (rare) manufacturer cooperation. (HighPoint, LSI Logic, Nvidia, Promise, and VIA provide proprietary drivers to support their respective fakeraids. I personally would steer clear.)
Linux often cannot read existing fakeraid volumes on such host adapters, unless you're willing to use proprietary fakeraid drivers (where available). But unless you're dual-booting MS-Windows, you shouldn't care, because Linux's software RAID (kernel "md" driver) is much faster and more reliable. You're advised to blow away fakeraid volumes, use SATA drives as straight block devices, and enable Linux software RAID instead, during Linux installation.
Kernel coders are slowly figuring out some fakeraid variants, and coding ataraid/dmraid modules.

Setting up a software raid with Linux:
The "Linux" Software-RAID HOWTO http://tldp.org/HOWTO/Software-RAID-HOWTO.html
More info:
RAID http://en.wikipedia.org/wiki/RAID
RAID Levels: http://en.wikipedia.org/wiki/Nested_RAID_levels

I need a bootdisk, where can I find the one I need?

All kinds of bootable floppy disks and cdroms can be found at http://www.bootdisk.com/

Why won't my AGP video card fit into my AGP slot?

There are diffrent types of agp slots, for compatibility please see this page
http://www.ertyu.org/~steven_nikkel/agpcompatibility.html

How do I install a new hard-drive?

Installing a hard-drive is actually very simple. All you will need to do is verify that your motherboard (or IDE/SATA controller card) supports the type of hard-drive you are trying to use. Most hard-drives are either IDE or SATA. Or, you can click here to determine which type of hard-drive you are using. SATA hard-drives will be covered first, and IDE hard-drives can be found lower on the page.

NOTE - Computer cases may be designed differently, and it is recommended that you view the manual of your case and locate the location to install the hard-drive before you proceed with the installation.

SATA


SATA hard drives use two unique cables.

The SATA "Data" cable

The SATA "Power" cable

Simply connect the data cable from your hard drive to the motherboard (the connector is shaped like an "L" and will only go on one way), then connect the power cable from your power supply to the hard drive. Next, you will put the hard drive into the case. Using the screws that are provided with the hard-drive, simply screw the hard drive into place.

Typically, to install Windows to a SATA hard-drive, a driver is required to install directly to the drive. This driver can be found from the motherboard manufacturer's website, or by contacting the manufacturer directly.

IDE


IDE hard drives use two more commonly used cables.

The IDE "Data" cable

The IDE "Power" cable

Simply connect the data cable from your hard drive to the motherboard (the connector is shaped like a rectangle and will only go on one way due to a piece of plastic on the top of the connector), then connect the power cable from your power supply to the hard drive. Next, you will put the hard drive into the case. Using the screws that are provided with the hard-drive, simply screw the hard drive into place.

Typically, with an IDE hard-drive, a driver is not required to utilize the drive.

What is RAID / Which RAID is right for me?

RAID is an acronym for Redundant Array of Independant Disks. The opposite of RAID is JBOD which is an acronym for Just a Bunch Of Disks. RAIDs can be configured in many forms. The most typical RAID types are RAID 0, RAID 1, RAID 5, and RAID 6.


Contents

THINGS TO KEEP IN MIND WITH RAID ARRAYS

  • Most current operating systems have a limitation of 2TB or 2000gb per single partition
  • Many operating systems allow the ability to create a "software RAID" which is less reliable than a "hardware RAID"
  • RAID 0 may be the fastest RAID type, however, it provides the highest failure chance of all of the RAID arrays
  • RAID configurations should not be the only form of backup a person should utilize. Backing up to another system or an external drive is still recommended
  • RAID arrays may require special drivers to be utilized. These drivers are typically available from the RAID controller manufacturer

RAID 0

RAID 0 will provide access to every part of all of the disks included in the RAID. The data is "striped" across the drives to increase the speed at which the data can be transferred. Striping involves writing a small amount of data (typically 64 kilobytes of data) to one drive, then the same amount to the next drive, and looping around the drives until all of the data has been written.

This RAID is the only RAID type that provides no redundancy. In fact, should one of the hard drives in this configuration fail, all of the data on the remaining disks would be rendered useless as it is missing vital parts of the files from the failed disk. This RAID type is recommended for those who do not have vital data to back up, but would like in increase in speed from their disks. Example : Using 2 250gb drives in a RAID 0 would show 500gb available in the operating system.

RAID 1

RAID 1 provides a "mirrored" RAID. That is to say that there must be exactly 2 drives in the RAID 1 in order to function. RAID 1 simply takes the data as it is being written to drive number 1, and writes it to the same point as drive number 2. This creates a redundancy in case one drive should fail.

Should a drive fail, the remaining drive should be able to function individually until such time that a good drive is provided, and the RAID will then mirror itself back onto the new drive. With a RAID 1, you will only be able to see 1 drive. Example : Should you have 2 250gb drives in a RAID 1, only 250gb will be shown in the operating system.

RAID 5

RAID 5 is more complicated in its explanation than the previous levels of RAID. This level of RAID provides redundancy, speed, and convenience. This RAID is faster than a RAID 1, though slower than a RAID 0. To configure a RAID 5, at least 3 drives must be utilized. The total capacity one will see with a RAID 5 will be reduced by 1/x where x is the number of drives in the RAID 5. Example : Should one have 8 500gb drives in a RAID 5, one would only see 7/8 of the total capacity, or, 3500gb rather than the total 4000. However, should one have 3 500gb drives in a RAID5, one would only see 2/3 of the total capacity, or, 1000gb rather than the total 1500.

The extra space is divided equally amongst the drives, and is used for "parity bits". Parity bits are pieces of data used in the occurrance that a drive should fail in the RAID. Once a drive fails, the RAID will hold just enough of the data on the remaining drives that one could replace the failed drive, and the RAID will rebuild itself to the newly added drive. RAID 5 will allow for 1 drive to fail from the array, and recover safely.

RAID 6

RAID 6 utilzes much of the same technology as RAID 5, except that it allows for 2 drives to fail in the array simultaneously at the cost of 2/x drive capacity as opposed to the 1/x drive capacity of RAID 5. Also, at least 4 drives must be utilized in the creation of this RAID. Example : Should one have 8 500gb drives in a RAID 6, one will only see 3000gb as opposed to the 3500gb shown in a RAID 5 or 4000gb shown in a RAID 0.

SPECIALIZED RAID TYPES

Many other options are available for RAID arrays as well, though availability will be limited to the RAID controller. Other options include RAID 01, RAID 10, RAID 50, and RAID 60. When an option shows with a number after the typical number (for instance, RAID 10 or 50), what is actually happening, is that a series of RAIDs are being performed. The options ending with 0 are more typically seen than the options ending with 1, and both types usually require a high end RAID card to function. Very few onboard (on the motherboard) RAID controllers provide the following options.

RAID 10 pertains to multiple RAID 1 arrays that are striped (as with RAID 0).
RAID 01 pertains to two RAID 0 arrays that are mirrored (as with RAID 1).
RAID 50 pertains to multiple RAID 5 arrays that are striped (as with RAID 0).
RAID 51 pertains to two RAID 5 arrays that are mirrored (as with RAID 1).
RAID 60 pertains to multiple RAID 6 arrays that are striped (as with RAID 0).
RAID 61 pertains to two RAID 6 arrays that are mirrored (as with RAID 1).

How do I burn a CD image (ISO) to a CD?

The Easy Way

The easiest way to burn an ISO image to a CD is to simply double-click the .iso file. Assuming that Nero 7 or later is installed on your system, the program will automatically set itself into the proper settings to burn to a CD. Now you will see a button that says "Burn". Click that button to begin the burning process. Once completed, your CD will automatically eject.

  • Now, with Windows 7, an ISO burning program is included with the Operating System. You may simply double-click your .ISO program (or right-click the program and choose Burn Disk Image). Insert a disk, press "Burn", and you're ready to begin. The disk will eject automatically once finished.

The Thorough Way

1. Start Nero

2. Choose the menu command "File"->"Burn CD image"

3. Choose as file type: all files (*.*)

4. Select the ISO image file

5. Now you will see a dialog, asking you, if you want to supply detailled image parameters. This is necessary, since Nero needs to know exactly, what format the image file has to be able to burn it correctly.

6. Enter the following parameters: - Mode 1 (assuming, that you created a mode 1 image) - 2048 bytes per sector (corresponds to a mode 1 sector) - 0 bytes header and trailer (assuming, the image contains only "pure" ISO data and no other special header or trailer) - no swapping or scrambling (assuming, that the file contains bytes in the correct order to be written without word swapping)

7. Click on "burn" and (for safety considerations) use an empty cdr.

This procedures relies upon the assumption, that you have "normal" ISO mode 1 image file. You can check this, by opening the image with a hex editor (maybe UltraEdit, because this prog doesn't try to read the entire image into memory (after setting the read-only flag) and look at offset 8000 hex (this corresponds to sector 16, where the ISO [p]rimary [v]olume [d]descriptor is stored on cd). If you see some text like "CD001" (the PVD magic), then burning with the above procedure should work fine.


  • ImgBurn Another good utility for burning ISO files.

How do I report a damaged product?

The first thing we will need is for you to take pictures of the damage and the box it was shipped in. We will ask that you email these pictures to support@cybertronpc.com so that we can show the shipping courier what the product looked like when you first received the product. In your email, please provide the serial number of the damaged product or the invoice number on the included packing slip so that we can see which purchase we are working with. Please also provide a phone number that we may use in order to get in contact with you. A technician will contact you via telephone or email to continue the process.

Once the damage has been reported with the courier, we will have two options available on how we can replace the damaged product.

Cross-ship RMA The new product will be assembled and tested while the original product is being shipped back to CybertronPC. Once the product arrives to CybertronPC, and we have had a chance to verify that everything is in the package, the replacement product will be shipped to you.

Advance RMA Our support team will contact you via telephone to confirm account information for this method. A new system will be assembled and tested, and shipped to you immediately as soon as the replacement product has been completed, even if the original product is still in transit to CybertronPC. In order to process this type of RMA, a credit card will need to be on file for a temporary collateral hold for the replacement product until the original damaged product is returned to CybertronPC. Once the original product is receieved into the RMA department, notification will be sent to clear the collateral hold for the product. Please note that any items that are not returned will not be able to be credited back, and may be charged to your credit card at the discretion of the RMA department. In many cases, we will ask that some components not be returned (such as power cables, keyboards or mice) if they are not damaged. You will not be shipped these items with your replacement product.

As always, if you have any questions, please feel free to inquire with our support department.

1(855)490-2569

support@cybertronpc.com

How to restore your computer using Acronis True Image

There are two methods to restore your CybertronPC using Acronis True Image. The first is using the F11 prompt when you first start your computer, and the second involves logging into Windows, and starting the process from within Windows. Please choose the method that you would like to utilize.

Images are provided on the left side of each step in order to provide a pictorial walkthrough of the process. You may click on the picture to display a larger version of the image.

F11 method

Windows method


My system is not displaying video

The most common reason for no video situations are rough shipping and plugging into the wrong video port. Below, I will go into detail on some quick fixes that can often fix simple video issues.

While connecting a monitor to your CybertronPC, make sure that you are plugging into the appropriate video ports on both your monitor and the computer. While many newer monitors may have more than one video connection, you only need to plug in one of the cables to the computer. There are four different types of common video connectors.


These video ports may or may not be colored depending on the component manufacturer. In most cases, a VGA connector will be a blue color, while in some cases, the VGA port could be white, black, yellow, green, or any other color. While this can be quite confusing, computer manufacturers have designed the ports in such a way that you cannot connect the wrong type of connector into the wrong port. To do so would require force, and could potentially damage the computer and the cable.

If your computer has a video card installed, the video card will automatically override the onboard graphics. If your system has a video card, please be certain to plug into the video card instead of the onboard graphics as even a proper connection to the onboard graphics would not produce a video signal when a video card is installed. The onboard graphics are only designed to be used (and will only be active) when a video card is not present.

Windows Questions

How do I replace lost, damaged, or missing Microsoft software?

Follow procedures described in the links below to replace lost or damaged Microsoft software (ex: Windows operating system)

How to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals.

How to order a replacement CD for Microsoft Office

Why am I getting an "Out of Memory" messages with a large amount of RAM?

The information in this article applies to:

  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98 Second Edition


If a computer that is running any of the versions of Windows that are listed above contains more than 512 megabytes
(for example, 768 megabytes) of physical memory (RAM), you may experience one or more of the following symptoms:

  • You may be unable to open an MS-DOS session (or command prompt) while Windows is running. Attempts to do so may generate the following error message: There is not enough memory available to run this program. Quit one or more programs, and then try again.
  • The computer may stop responding (hang) while Windows is starting, or halt and display the following error message: Insufficient memory to initialize windows. Quit one or more memory-resident programs or remove unnecessary utilities from your Config.sys and Autoexec.bat files, and restart your computer.

This is caused by memory limits that exist in older versions of Microsoft Windows, to fix this issue upgrade to
Windows 2000 or later, visit Microsoft's website for a work around, or 98 users can use the unoffical 98 SE Service pack.

Microsoft Workaround

Windows 98 Second Edition Service Pack

Why is my hard drive not detecting while trying to install Windows?

This problem pertains to installations of Windows XP, 2003 Server, and all Windows 2000 variants.

This problem occurs when you have a system with a Serial ATA drive installed in the machine. In order for the Operating System to recognize the hard drive the Serial Raid controller driver must be installed off of the floppy disk that came in the drivers package of the machine. Here are the directions for installing the driver off of the floppy disk:

1. Boot off of your Windows CD

2. Press the 'F6' key when prompted (the prompt is at the bottom of the screen, it will be one of the very first things that you see when you boot off of the CD)

3. When it stops on the "You have chosen to manually specify a Mass Storage Device" screen press the 'S' key.

4. Insert the Floppy disk and press 'enter'

5. Choose the correct driver for your Operating System and press 'enter'.

  • Some RAID controllers, such as those used by Nvidia, may require multiple drivers. To load multiple drivers, after step 6 has been completed, repeat steps 3 through 6 and select the other driver that you require.


6. Now press 'enter' one more time and continue to load normally.

Why doesn't my printer port (LPT1) work?
How do I Send/Receive Faxes in Windows XP?

There are a number of advantages to moving to a Windows XP-based fax system, the main one being no wasted paper. No need to print documents before faxing them. You can read, save, delete, or attach incoming faxes to e-mail—all without using a single piece of paper. Of course, you can print them too.

Microsoft has provided a nice article describing what is need to FAX in Windows XP.
http://www.microsoft.com/windowsxp/using/setup/learnmore/crawford_02october21.mspx

As well as in Vista (Business, Enterprise, and Ultimate only).
http://www.windowshelp.microsoft.com/Windows/en-US/Help/488ac4fb-7436-4a03-bb70-6ded839dd3c21033.mspx

Where is my Windows Product key located?

If your computer came shipped with Windows pre-loaded then the product key is located on a genuine microsoft license sticker somewhere on your computer.

- On the right side of the system towards the front.

Img 0429.jpg

- Inside the door that hides your drives.

Cd key door.jpg

Why does my Small Business Server 2003 shut down after 3-4 hours?
How do I install/reinstall Windows

Below are Tutorials on how to Install/Reinstall your version of windows with pictures.

How do I reinstall Windows without losing my files?

DO NOT ATTEMPT THIS OPERATION UNTIL YOU HAVE FULLY READ AND FEEL COMFORTABLE WITH THE PROCESS

Required equipment

  • Computer with a previous installation of Windows XP
  • Windows XP installation media - must be full version, not an upgrade. Disk must also be the same version of Windows (i.e. XP Pro SP2 reinstallations cannot use XP Pro SP1 or XP Home discs).

Before you begin

Make sure that your data is backed up. Data backups can be saved to CD-R media, DVD-R media, another hard-drive (internal or external), or to another computer. Also, it is recommended that any files stored in the /My Documents, /Program Files, or /Windows directories are backed up as those folders will be deleted and reinstalled.

Beginning the installation

Put the Windows CD in the CD ROM. If you have a floppy disk for your SATA hard-drive or RAID controller, now is the time to put that media into the system. Now power up the computer. You should see a black screen which reads "Press any key to boot from CD...". Press any key on the keyboard to continue. You will enter a blue screen with information at the bottom of the screen. The main thing to look for during this part of the process is a line of text reading "Press F6 to install 3rd party SCSI or RAID driver". This is only necessary if you are utilizing a SCSI hard-drive, SATA hard-drive, or a RAID controller. If you are using any of these technologies, continue to the next section "SCSI & RAID drivers". Otherwise, procede to the "Windows Installation" section.

SCSI & RAID drivers

To install a SCSI, SATA, or RAID driver, press F6 when prompted by Windows. At this point, Windows will continue to gather system information, then bring up a screen mentioning that Windows could not determine the type of disk that you are wanting to install to. Your choices will be to either press 'S' to specify a disk, press 'enter' to continue, or press 'F3' to exit. Press 'S' to specify your disk. Windows will now scan the floppy disk for drivers. A listing will be provided (only 4 can be displayed at a time - extra drivers will require scrolling down) from which you can choose your driver. To find out which driver you require, contact the hardware manufacturer of your motherboard, SCSI controller or RAID controller. Press enter to select the driver, and continue to the next section "Windows Installation".

Windows Installation

Windows will now prompt you to continue (enter), enter recovery console ('R'), or exit ('F3'). Press 'enter' to continue. You will now be asked to accept the EULA (End User License Agreement) by pressing F8. Read over this document - should you agree to the terms, press F8. On the next screen, Windows will scan for a previous installation of Windows. Should one be found, you will be provided the option to repair the current installation by pressing 'R', to continue by pressing 'enter', or to exit by pressing 'F3'. Press 'enter' to procede.

The system will reboot multiple times during this process (this is normal). The installation at this point will look and act just like a standard installation of Windows XP. Provide the installer with the information it requests, and soon you will be back into Windows XP.

Post-Repair

Verify that your files are still functional. Some drivers may need reinstalled, as well as some programs may need reinstalled. However, any other files on your hard-drive will still be available as well as any settings you have set up. Reactivation of Windows may also be required at this step. It is recommended that you first enable your firewall, then attempt to activate over the internet. If Windows should prompt you that it cannot activate over the internet, choose to call Microsoft at (800-Microsoft) and explain to the representative that you just reinstalled Windows on a Machine that it was previously installed on.

Windows only recognizes 'x' amount of RAM - why?
From CybertronPC Support

Your system may have intergrated video. This means that some of the system memory is shared with the onboard video. This can be set in the BIOS to be shared from 8MB up to 128MB. If you have 128MB of system RAM we recommend that you do not set the shared memory above 16MB.

Warning, do NOT disable the shared video memory in the BIOS unless you have added a video card to the machine. Doing so will result in no video signal.

Alternatively, the limitation may be related to the Operating System. Windows is limited to a certain amount of RAM dependant on the Operating System and the Service Packs applied to it. The following article will help to better explain these limitations of the Operating System.

Click here to be redirected

Why doesn't my computer recognize DVDs after installing updates?

Please read the Microsoft Knowledge Base article linked below related to this topic :

Microsoft Knowledge Base Article for Upper & Lower Filters

To remove these entries, you may follow the instructions below.

  • Download this file
  • Unzip the file to your desktop by opening the '.zip' file, and dragging the U_L_Filters.reg file to your desktop
  • Run the U_L_Filters.reg file
  • Allow the file to modify your registry
  • Reboot

Your CD-ROM should now be functional again.

Some of my programs don't work on my new Windows 64-bit computer

32-bit Operating systems are not compatible with 64-bit software. However, 64-bit operating system can emulate a 32-bit operating system for the purpose of running older programs.

With the introduction of 64-bit operating systems, end users are now facing the dilemma of knowing whether their favorite programs are compatible with their operating system. Not all 32-bit (the type of software we've been using for years) will be compatible with 64-bit operating systems. While 64-bit programs would run faster (in theory) than their 32-bit counterparts, they are also more difficult to program, and as such, are not as readily available as 32-bit software. While most 32-bit software will run on a 64-bit operating system, it is generally recommended to check with the manufacturer of the software you intend to use to ensure 64-bit compatibility. In some cases, a different version of the program may be necessary, while in other cases, a simple software patch may increase compatibility.


WHAT DOES THIS MEAN TO ME???


Most of your older software should work on the new versions of Windows. To make sure that they will, please check with the manufacturer of your software.

High Definition Audio does not work after updating Windows XP to Service Pack 3

Windows XP Service Pack 3 comes with an updated driver built into the operating system. This driver tends to replace the drivers that are already in place. In many cases, this will cause a loss of audio. To reinstall your audio drivers once the Microsoft driver has been installed, you will need to follow the steps below.

Reboot into 'Safe Mode'
- Restart your PC
- Immediately after your computer shows either the screen showing the brand of motherboard (Intel, Foxconn, etc), or shows information regarding your processor and how much memory is installed in the computer, start pressing the F8 key repeatedly.
- A black screen should appear with options asking whether you would like to boot Windows normally or into safe mode (there will be several options). If Windows begins to load instead of showing the black screen, restart, and start pressing the F8 key sooner in the process.
- Choose 'Safe Mode'. Several bits of text will now scroll up the screen as the system files are loaded.

Open Device Manager, and disable Microsoft UAA Bus Drivers for HD Audio
- Right-click on 'My Computer'
- Click on 'Properties'
- Click on 'Device Manager' in the left side panel
- Click on the '+' sign next to 'Sound, Audio, and Game Controllers' in the right side panel to expand the section
- Right-click on 'Realtek HD Audio Drivers'
- Click on 'Disable'
- Click on the '+' sign next to 'System Devices' in the right side panel to expand the section'
- Right-click on 'Microsoft UAA Bus Drivers for HD Audio'
- Click on 'Disable'

Reboot, and go back into 'Safe Mode'

Open Device Manager, and remove both audio drivers
- Right-click on 'My Computer'
- Click on 'Properties'
- Click on 'Device Manager' in the left side panel
- Click on the '+' sign next to 'System Devices' in the right side panel to expand the section'
- Right-click on 'Microsoft UAA Bus Drivers for HD Audio'
- Click on 'Uninstall'. This will remove both the Microsoft and Realtek audio drivers.

Reboot and reinstall your audio drivers
- Restart your computer, and allow it to boot into Windows normally
- Once loaded, Windows will automatically detect your audio device as a new piece of hardware. Close the window that wants to install the driver automatically. This window will reinstall the Microsoft UAA driver.
- Insert your motherboard driver disk (or download the audio driver for your computer) and install the audio driver.

Sound should now function normally for your Windows XP Service Pack 3 installation.

How do I enable Windows XP Mode in Windows 7?

Check your Requirements

  • Processor :
    • Intel - must support Intel VT
    • AMD - must support AMD-V
  • RAM : at least 2GB of RAM is recommended
  • Hard drive : 8GB of free hard drive space is recommended
  • Version of Windows :
    • Windows 7 Home Premium
      • With Windows 7 Home Premium you will need to provide your own product key for Windows XP (This will require that you own a previous copy of Windows XP)
    • Windows 7 Professional
    • Windows 7 Ultimate
      • Windows 7 Professional & Ultimate editions come with their own product key for XP that will be automatically installed with XP Mode
  • Virtualization must be supported by your processor and your motherboard

To check whether your system is compatible with hardware virtualization, you may use the Securable utility from Gibson Research linked below. This is a free utility that will tell you whether your system is capable of the hardware virtualization required by XP Mode.

http://www.grc.com/securable.htm

Download & Install Virtual PC and the XP Mode software

Please visit the link below to download the latest versions of Virtual PC and XP Mode. Instructions on how to install the software are also provided through this link.

http://www.microsoft.com/windows/virtual-pc/download.aspx

Install your software

Start > All Programs > Windows Virtual PC > XP Mode
  • Start XP mode by bringing up your start bar, open 'All Programs', navigate to 'Windows Virtual PC' and click on the link to open the folder. Click on 'Windows XP Mode' to open Windows XP in its Virtual PC mode. This will provide you with a window that looks just like the Windows XP desktop. You may either run your applications in this mode, or continue the steps below to allow your software to run on your Windows 7 desktop.
  • Once you see the Windows XP Mode desktop, you may insert a CD/DVD or browse the network to find the application you wish to install.
If you would like to install software from a USB device, simply click the 'USB' link at the top of the window, and choose your USB device. You may also use this feature to allow XP mode to access any other USB peripheral (such as a printer or external hard drive). Once finished with the device, click 'USB' at the top of the screen again, and choose your device again to release the device.

Run your XP software in Windows 7

  • Close your XP Mode's Virtual PC window. This will hibernate Windows XP and close the application.
  • Bring up your start bar, click on 'All Programs', navigate to 'Virtual PC', click on the folder named 'Windows XP Mode Applications', and choose your program to open the file.
    • If you are planning to use this file often, it is recommended that you right-click the file, and choose to pin the file to either your taskbar or Start Menu.

Can I downgrade my copy of Windows?

Q. Can I downgrade my copy of Windows?
A. The short answer is that yes, most versions of Windows can be downgraded without having to purchase a separate license. Below, you will find a table showing some of the basics of which versions of Windows can be downgraded, and which versions they may be downgraded to.

NOTE : Windows 7 can only be downgraded to Windows XP until April 1, 2011 - approximately 18 months after the release of 7, or until the first service pack is rolled out for Windows 7.

Q. How do I get a downgrade COA?
A. You may contact Microsoft calling their activation line. More information is available here (though the information listed from the link is for Server 2008, it still applies to Windows 7).

Downgrade Chart

Purchased Operating systemCan be downgraded to
Windows 7 Ultimate
Vista Ultimate XP Pro
                                                
Windows 7 Professional
Vista Business XP Pro
                                                
Server 2008 Standard
Server 2003 Standard
                                                
Server 2008 Small Business Server
Server 2003 Small Business Server
                                                

I am almost out of disk space. How can I find out which files are taking up the most space?

There is a piece of software called "Space Sniffer" that is able to detect all of the files on your computer and show you in a very easy to read fashion which files are taking up the most space.

Space Sniffer can be downloaded from the following location : http://www.uderzo.it/main_products/space_sniffer/download.html

How do I install my copy of Windows

Please click on the version of the Windows installation below that you would like assistance with
Windows XP
Windows Vista
Windows 7
Server 2003
Server 2008





Disclaimer : CybertronPC does not guarantee 100% compatibility with every operating system available. If you would like to know whether your system is compatible with a particular operating system, please email our support team at support@cybertronpc.com. In the email, please include your serial number or invoice number from which you purchased the system as well as any upgrades that you may have performed so that our technicians can see which hardware you are working with.

How do I get rid of Windows is not Genuine error message?

The Reason you see this error message is because Windows is not yet activated with the Product Key you received with the System.

Here is a link to where your Product Key is located. http://support.cybertronpc.com/index.php?title=Where_is_my_Windows_Product_key_located%3F

If you did not see the activation page or bypassed it, you can reach it by pressing the Windows key and the Pause/Break key at the same time. This will bring up a page showing your system properties, scroll down to the bottom and you will see the Windows Activation section. Click on the link to Change Product Key. Enter your product key and click next. Once it finishes you will then be activated and the error message will have disappeared.

Linux Questions

How do I install linux on SATA drives?