Our Warranty Policy

Full systems that are tested and configured (including installation of operating system) by CYBERTRONPC.COM have a full labor and parts warranty for one year. 30 day exchange warranty on all other components including barebones systems without operating systems. To obtain a Return Merchandise Authorization (RMA) number please call customer service at 877-737-8795. RMA's for exchange or repair must be shipped prepaid to:

CYBERTRONPC.COM
4747 S. Emporia St.
WICHITA, KS 67216
UNITED STATES

Please make sure to write the RMA number legibly on the outside of the package. Any packages sent without prior notification and an RMA number may be refused. Make sure to package the computer or components very well to insure that there is no physical damage caused to items while they are being shipped. We recommend consulting your local shipping store for help with packaging. Also make sure to purchase adequate insurance for the replacement of these items should any damage, or loss, occur. CYBERTRONPC.COM will not be held responsible for any loss or damage caused to any package or its contents while being returned for repair or exchange.


What does the Warranty Cover?

WARRANTY DOES NOT COVER DAMAGE DUE TO MISUSE, NEGLECT, NON-COMPLIANCE, IMPROPER INSTALLATION, AND/OR ENVIRONMENTAL FACTORS: To the extent permitted by applicable law, the CYBERTRONPC.COM Warranty does not apply to normal wear and tear; damage or loss of data due to interoperability with current and/or future versions of operating system or other current and/or future software and hardware; alterations (by persons other than CYBERTRONPC.COM; damage caused by operator error or non-compliance with instructions as set out in the user documentation or other accompanying documentation; damage caused by acts of nature such as lightning, storms, floods, fires, and earthquakes, etc. Products evidencing the product serial number has been tampered with or removed; misuse, neglect, and improper handling; damage caused by undue physical, temperature, or electrical stress; counterfeit products; damage or loss of data caused by a computer virus, worm, Trojan horse, or memory content corruption; failures of the product which result from accident, abuse, misuse (including but not limited to improper installation, connection to incorrect voltages, and power points); failures caused by products not supplied by CYBERTRONPC.COM; damage cause by moisture, corrosive environments, high voltage surges, shipping, abnormal working conditions; or the use of the product outside the borders of the country or territory intended for use.


Our Returns Policy

Please review the following procedures and policies regarding all returns to ensure the best quality of service we strive to provide you:


Prepaid Shipping Charges:

For your convenience and as part of our continued commitment to provide the highest level of service in the industry, CybertronPC will send you a prepaid return label for all systems returned for warranty work for a period of 1 year starting from your purchase invoice date for any address within the contiguous United States. We will also pay to ship your computer back to you once the warranty repair is completed.

After a 1 year period from the purchase invoice date, or in the case of returns for refund. You will be responsible for the shipping charges to return the product to our warehouse.